Shipping & Returns

Shipping Policy

Delivery Scope
- Available for shipping to the United States and international regions. International customers must contact customer service in advance to confirm feasibility.
- Shipped directly from China via airmail, with an estimated delivery time of 7-15 days (subject to actual logistics conditions).
Shipping Fees
- Shipping costs are shared equally between buyer and seller, with a fixed rate of $X (calculated based on product weight and destination).
- International orders may incur additional customs duties or clearance fees, which are the buyer’s responsibility.
Address Changes
- Delivery addresses cannot be modified after an order has been shipped. Please verify the address carefully before placing an order.

Return Policy

Eligibility
- Regular Products: Full refund available if:
  ✅ Unopened and in original packaging
  ✅ In resalable condition
  ✅ Return request submitted within 30 days of delivery
- Customized Products (tea garden customization, fully handcrafted tea): No returns accepted. Please confirm your order before purchase.
Return Process
- Contact customer service (email: {info@teachuck.com}) for a return authorization and address.
- Buyer is responsible for return shipping costs and must use a trackable service.
- Refunds will be processed within 5 business days after inspection.
Refund Details
- Refunds will be issued to the original payment method, with processing times depending on the payment provider.
- Return shipping fees will be deducted from the refund amount.
Special Notes
- International returns may involve additional taxes or logistics restrictions; contact customer service for details.
- Buyers are liable for issues caused by incorrect addresses or refusal of delivery.