Beautiful Plants For Your Interior
Frequently asked questions
Shipping
How much does shipping cost to the US?
Shipping fees are split equally between buyer and seller, with a fixed rate of $X (calculated based on weight and destination). Tracking is included for all orders.
How long does delivery take from China?
Average transit time is 7-15 business days via direct airmail. Delivery dates are estimates and may vary due to customs processing.
Do you ship to Alaska/Hawaii or international addresses?
Yes! US territories and international orders are welcome, but please contact us before purchasing to confirm fees and logistics.
Can I change my shipping address after placing an order?
Addresses cannot be modified once the order is shipped. Double-check your address at checkout to avoid delays.
Product Information
Are your teas organic and sustainably sourced?
Our tea garden is currently certified under China’s national organic standards (China Organic Product Certification), but we are not yet USDA-certified. Since the Chinese and USDA organic certification systems are not mutually recognized, we plan to obtain official USDA Organic Certification in the near future to ensure compliance with U.S. organic regulations.
How should I store your loose-leaf teas?
Each of our loose tea bags features a built-in resealable closure. After opening, simply snap the closure shut and store in a cool, dark place away from heat and moisture. Proper storage can maintain freshness for up to 18 months. For optimal quality, refrigerate your tea and keep it separated from other items to prevent flavor transfer.
Do you offer samples or trial sizes?
Unfortunately, we are unable to provide samples at this time. All orders are shipped directly from our source in Guizhou, China, and the combined costs of international shipping and handling would make sample requests financially impractical for both you and our small business. We hope to find a mutually beneficial way to work together in the future!
Can I request a specific harvest season or region?
Absolutely! Custom orders allow you to select tea types, harvest dates, and even specific gardens. Contact us to design your perfect blend.
About Become A Tea Farmer
How much tea will I receive, and when is it shipped?
Can I choose different tea types?
How does the organic certification work?
ea gardens are China Organic-certified, using pesticide-free, sustainable practices. While not USDA-certified, we provide SGS lab reports for transparency.
When will I get my garden reports?
Can I visit my physical garden in China?
Yes! Gardens are open for visits, but travel costs (flights, lodging) are the visitor’s responsibility. Contact us to schedule.
What if I need to renew my membership?
Renew by placing a new order 1 week before expiration and include your original garden name/ID.
What happens during the 5-month tea-free period (November–February)?
Is this program refundable?
No—all garden subscriptions are non-refundable due to personalized cultivation.
Can I upgrade my tier or add bulk orders?
Yes! Contact us to upgrade your tier or request bulk purchases (10lb+).
How is the wooden plaque personalized?
he plaque includes your name, garden ID, area (100/200 sq ft), and validity dates. Example: “Smith Family’s Tea Garden – ID#A00001 – 100 sq ft – Valid 2025–2026”.
What’s the cost for premium packaging?
We can package your tea in our gift boxes for a $30 per-pound packaging fee.
Returns and Concerns
Can I return a product if I don’t like the taste?
Regular unopened products may be returned within 30 days for a full refund. Custom-blended teas are non-refundable due to their personalized nature.
How do I start a return?
Email {info@teachuck.com} with your order number and reason for return. We’ll send a prepaid label (US orders only) or instructions for international returns.
What if my order arrives damaged?
Send photos of the damaged item and packaging to {info@teachuck.com} within 7 days of delivery. We’ll replace it free of charge or issue a partial refund.
When will I receive my refund?
Refunds are processed within 5 business days of receiving your return. Allow 3-7 days for the credit to appear on your statement.
Do I have to pay for return shipping?
US customers receive a prepaid label for returns. International buyers are responsible for return shipping costs.